How does Resolver work?

Resolver Group works in close partnership with businesses and organisations from across a range of sectors. Our innovative and unique platforms lead to improved efficiency around complaint handling, whilst the analytics and inisight we provide help to drive better business decisions. This benefits the business, their consumers and the entire market, leading to better outcomes for everyone.

Our Brands

Resolver Group works in close partnership with businesses and organisations from across a range of sectors. Our innovative and unique platforms lead to improved efficiency around complaint handling, whilst the analytics and insight we provide help to drive better business decisions. This benefits the business, their consumers and the entire market, leading to better outcomes for everyone.

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Egeria Insights is a powerful online portal that transforms how you see complaints. We capture the lost voice of your most disengaged customers and provide you with actionable insights to retain their loyalty, delivering measurable change in your business.

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The Decider platform is suitable for Courts, Tribunals, ombudsmen and independent dispute-resolution organisations. Decider serves as both an Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR) platform. Decider is focused on creating a continuous hearing rather than simply the traditional hearing-and-outcome process.

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Resolution Forum

The Resolution Forum is a bi-annual business forum in which organisations from across multiple sectors come together to share knowledge and insights with the collective aim of raising the standards of consumer complaint handling and improving customer experience.

Resolution Forum

Sectors we work with

If your sector isn't shown above, then not to fear, Resolver can help businesses that operate across a wide variety of sectors, Speak to us to see how we could help you.

Contact Us

Our Impact

Our unique, actionable insight benefits businesses in a number of ways, bringing genuine measurable improvements.

Increase Customer Retention

Resolver's analytic tools can help increase customer retention through detailed comparative analytics

Building Customer Trust

Resolver can help grow customer trust and increase loyalty through detailed insights and improved processes

Reducing Costs

Decrease costs & improve efficiency in complaint handling

Comparative Analytics

Gain a better understanding of your rivals and the entire market

Businesses we work with

Businesses we work with
Businesses we work with
Businesses we work with
Businesses we work with
Businesses we work with
Businesses we work with
Businesses we work with
Businesses we work with
Businesses we work with
Businesses we work with
Businesses we work with
Businesses we work with
Businesses we work with
Businesses we work with
Businesses we work with
Businesses we work with

Resolver has been an amazing partner, supporting
 us to deliver our award winning transformation objectives.

Caroline Sheppard OBE

Chief Adjudicator, Transport Penalty Tribunal, England & Wales

Resolver are perfectly positioned to deliver the insights they need.

Beis

Beis

I’d recommend them to any business that wants to build its customer trust and customer service.

Shell Energy

Shell Energy

Results

  • £1500

    in money saved with Resolver

  • 15%

    Customer satisfaction increase with Egeria Insights

  • 12000

    cases resolved without escalation with Decider

Are you a consumer looking to raise a complaint?

Go to Resolver.co.uk >