We Champion Better Outcomes for Everyone

The Resolver Group offer a full suite of consumer and business services. Resolver.co.uk is the UK's biggest free online complaint and problem solving website. 

How Resolver works


Resolver helps find the right resolution for everyone.

We work for consumers to support them through their complaints with businesses, and we work with ombudsmen, government departments and private companies.

To date more than four million consumers have used Resolver to raise an issue they have with an organisation.

  1. Helps consumers to raise and resolve an issue
  2. Helps businesses to drive improvements in their customer service provision
  3. Provides data to help businesses gain a view across sectors on broader complaint handling trends
  4. Supplies insights into how businesses can benchmark their customer service against competitors

For Consumers

Helping consumers raise and resolve issues with companies for free.

  • Raise and resolve issues simply and quickly
  • Allows consumers to manage their complaints in their own time
  • All correspondence in one place
  • A single view on how multiple complaints are progressing
  • Helpful guides on consumer rights
  • One platform for complaints to any company, in any sector
  • Money saving offers

For Businesses

Our suite of paid-for business services covers a range of solutions designed to build a stronger, loyal customer base.

  • Benchmark complaint handling performance against competitors
  • Resolver feeds cases directly into your case management system using API’s
  • Drill down into competitor’s complaints or service issues
  • See how customer service is improving or declining using trends
  • Retain customers who might otherwise leave disappointed
  • Opportunities to be endorsed for the best in class complaints handling

Resolver Services


Resolver isn’t just about sorting out problems and complaints.

Some of the sectors we cover


Even if your sector isn't shown above, Resolver may still be able to help.
Speak to us to see how we could help you.

Courts & Tribunals

Consumer Organisations

Telecoms

Utilities

Finance

Travel & Leisure

Transport

Retail

Ombudsmen & Adjudicators

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