How does Resolver work?

Resolver Group works in close partnership with businesses and organisations from across a range of sectors. Our innovative and unique platforms lead to improved efficiency around complaint handling, whilst the analytics and inisight we provide help to drive better business decisions. This benefits the business, their consumers and the entire market, leading to better outcomes for everyone.

Our Brands

Resolver Group works in close partnership with businesses and organisations from across a range of sectors. Our innovative and unique platforms lead to improved efficiency around complaint handling, whilst the analytics and insight we provide help to drive better business decisions. This benefits the business, their consumers and the entire market, leading to better outcomes for everyone.

Egeria Insights is a powerful online portal that transforms how you see complaints. We capture the lost voice of your most disengaged customers and provide you with actionable insights to retain their loyalty, delivering measurable change in your business.

The Decider platform is suitable for Courts, Tribunals, ombudsmen and independent dispute-resolution organisations. Decider serves as both an Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR) platform. Decider is focused on creating a continuous hearing rather than simply the traditional hearing-and-outcome process.

Resolution Forum

The Resolution Forum is a bi-annual business forum in which organisations from across multiple sectors come together to share knowledge and insights with the collective aim of raising the standards of consumer complaint handling and improving customer experience.

Resolution Forum

Sectors we work with

Telecoms

Utilities

Finance

Travel & Leisure

Transport

Retail

Courts & Tribunals

Ombudsman & Adjudicators

If your sector isn't shown above, then not to fear, Resolver can help businesses that operate across a wide variety of sectors, Speak to us to see how we could help you.