Resolving Limited are committed to protecting and respecting your privacy
This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.resolver.co.uk you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 (the Act), the Data Protection Act 2018, and the GDPR, the data controller is Resolving Limited, 56 Ayres Street, London, SE1 1EU.
Our nominated representative for the purpose of the Act is The Data Guardians Ltd.
Resolving Ltd has been awarded ISO 27001 certificate for the following activities:
The provision of issue resolution services encompassing an online complaints service, business analytics, an online complaint mediation tool for major UK Ombudsman and all internal related supporting processes.
Certificate number: 220917
We may collect and process the following data about you:
The information you give us.
You may give us information about you by filling in forms on www.resolver.co.uk or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our site, our apps, subscribe to our service, participate in discussion boards or other social media functions on our site, create a Resolver Email Service account or use our suggestions service and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, photograph and information about you.
Information we collect about you.
With regard to each of your visits to our site or our apps we may automatically collect the following information:
technical information, including the internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources.
We may work with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
Online job applications
It is possible for you to apply for vacant positions online on our website. The personal data provided in this context is only used for the application process. You are not legally or contractually required to provide personal data for the application process. However, please note that we cannot process your application unless your personal data is provided.
The data concerning your application will be stored for 6 months post recruitment campaign and then it will be deleted. This does not apply if you have expressly consented to having your data saved in the Resolver applicant pool, or if an employment relationship is established due to your application. In this case, the data from your job application will be processed in the context of your employment relationship.
Legal basis for Processing
The lawful reason we use to process your personal data may differ for each processing activity.
We keep your personal information in line with our data retention policy. In certain circumstances we have a statutory obligation to keep your personal information for a set period of time, for example financial information (normally 6-7 years) for financial auditing purposes. Unsucessful job applications will be retained for 6 months after which the personal data will be deleted. If you require more information about our retention periods then please contact us via the Help Centre.
We may use the following Google Analytics features:
You may opt-out of the Google Analytics features we use, including through Ads Settings, Ad Settings for mobile apps, or via the browser extension provided by Google Analytics' currently available opt-outs.
We use information held about you in the following ways:
The information you give to us. We will use this information:
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.