Over 2.6 Million Cases and Counting

Resolver for Consumers

A free and independent platform allowing consumers to raise issues with businesses efficiently and effectively

Resolver is recommended by key ombudsman, regulators and consumer rights organisations. The service is free to the consumer – we do not sell an individual’s data and we do not display adverts.

Resolver makes it easy for consumers to explain their issues clearly to organisations, highlighting the best way to resolve the problem. This helps businesses understand customer issues and resolve them effectively, improving customer service overall.

We gather insights into consumer issues, benchmarking companies against competitors within their market and identifying key areas for improvement in customer satisfaction.

Resolver helps consumers and businesses to resolve issues. Our services are built to optimise the customer experience while improving outcomes for everyone.

How does Resolver work?

Explains consumers their rights

Consumers find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps consumers prepare emails

We provide a wide range of flexible email templates for consumers to adapt to their needs – they just slot in the specific details for their case, and in a few short clicks their issue will be ready to go.

Creates case files for consumers

The consumer case file is a secure online location for all important documents regarding their issue. They can upload photos, tickets, copies of receipts or external emails from before they raised their issue with Resolver.

Consumer Stats

2.6 million cases 
raised
and counting

17-18%know of Resolver
(YouGov survey, March 2018)

38,000 companies within the Resolver service

Over 150 sectors within the Resolver service

Over 1 million website visits
per month

Over 20 million organic Google Impressions per month

Who we work with

Resolver's Market Impact

Trust

Resolver is an independent brand of trust. 89% of consumers would recommend Resolver to a friend, with Resolver having a 98% approval rating on facebook. Businesses can benefit from this mark of trust in their route to complaint resolution.

Efficiency

Resolver has delieverd over £80 million of efficiency savings to improve markets. Customers of businesses who recieve complaints through Resolver experience 30% increase in satisfaction.

*YouGov survey, February 2018

Data

Resolver has more consumer complaint data than any other organisation, woth the Government and regulators using our data to help improve markets.

How can Resolver help transform your business?

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