Resolver is recommended by key ombudsman, regulators and consumer rights organisations. The service is free to the consumer – we do not sell an individual’s data and we do not display adverts.
Resolver makes it easy for consumers to explain their issues clearly to organisations, highlighting the best way to resolve the problem. This helps businesses understand customer issues and resolve them effectively, improving customer service overall.
We gather insights into consumer issues, benchmarking companies against competitors within their market and identifying key areas for improvement in customer satisfaction.
Resolver helps consumers and businesses to resolve issues. Our services are built to optimise the customer experience while improving outcomes for everyone.
Consumers find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
We provide a wide range of flexible email templates for consumers to adapt to their needs – they just slot in the specific details for their case, and in a few short clicks their issue will be ready to go.
The consumer case file is a secure online location for all important documents regarding their issue. They can upload photos, tickets, copies of receipts or external emails from before they raised their issue with Resolver.
2.6 million cases raised and counting
17-18%know of Resolver
(YouGov survey, March 2018)
38,000 companies within the Resolver service
Over 150 sectors within the Resolver service
Over 1 million website visits per month
Over 20 million organic Google Impressions per month
Resolver is an independent brand of trust. 89% of consumers would recommend Resolver to a friend, with Resolver having a 98% approval rating on facebook. Businesses can benefit from this mark of trust in their route to complaint resolution.
Resolver has delivered over £80 million of efficiency savings to improve markets. Customers of businesses who recieve complaints through Resolver experience 30% increase in satisfaction*.
*YouGov survey, February 2018
Resolver has more consumer complaint data than any other organisation, woth the Government and regulators using our data to help improve markets.