The Decider platform is suitable for Courts, Tribunals, ombudsmen and independent dispute-resolution organisations. The platform is focused on creating a continuous hearing rather than simply the traditional hearing-and-outcome process. This way, you increase engagement and trust in the decision process and the independence of the outcome.
The platform is configurable and adaptable to all key decision-making situations and takes Resolver’s principles and applies to appeals and decision-making. Decider has helped demonstrate that consumers desire online services with 96% of appeals choosing to use Decider rather than a paper- or phone-based submission system.
The system has been built as an independent platform that can be adapted to best suit an organisation’s processes.
Decider builds trust through open and transparent sharing of evidence.
Decider creates more effective communication between all parties through its online messaging system.
Decider reduces the complexity, lowers the cost and increases the convenience of dispute resolution - leading to better outcomes for all parties.
Decider is a decision making platform for organisations to resolve disputes between two parties. Built on the principles of online dispute resolution, it helps deliver better outcomes for all. The platform is suitable for Courts, Tribunals, Ombudsman and independent decision makers.
Informs users of their rights as they create new cases – ensuring quality inputs on case creation. Structures the capture of information, ensuring relevant information is entered by the Dispute Initiator.
Allows the respondent to verify and add to case information. Structured process to capture the response to the case, including evidence submission (written, images, video, audio).
Dashboards to organise workload across teams, ability to schedule hearings (telephone and face-to-face), capture case specific notes, discuss cases with messages. The system also enables support for fully offline case management.
Customisable, complaint decision making – flexible, consistent decisions that follow best-practice approaches. Use of Google Documents to allow for feature-rich, fully-editable decisions.
Secure internal messaging available between all parties for improved communication flow.
Reporting at case level along with management information reporting with a visible audit trail to ensure traceability of actions and acceptance of outcome.
Download the Decider brochure to read more about how it can provide fast, effective and fair resolution outcomes.