Transport

Use comparative analytics to build trust and increase automation around complaints

What value do we bring to Transport operators?

As an operator within the transport sector, regardless of the mode of transport you provide (flights, rail, bus or car), ensuring customers have trust and faith in your service is crucial to success. Trust is typically hard to win but frustratingly easy to lose. Resolver’s services can help prevent trust being broken by identifying where you are falling short and then benchmarking this against your competitors, as well as ‘best in sector’ to flag up early warnings of issues. This enables you the opportunity to ensure you get things right.

The high costs typically associated with complaints can be a drain on a company’s finances, further hampering its performance. We can help reduce these costs through increased automation in the categorisation of complaints and by helping to avoid unnecessary complaints through customised rights guides, and automation capabilities that could help make savings with established mechanisms like EU261 in the aviation sector.

Our services can provide you with truthful insights to better understand your customers, your competitors, and crucially, to help highlight areas in which you need to improve. Through root cause analysis we can help create a visualisation of correlations in complaint categories and themes to bring actionable insight to life.

What can we help you achieve

  • Increase customer trust
  • Reduce complaint costs
  • Receive early warnings of issues
  • Increase automation in complaint handling

How do we do this?

Resolver’s services are completely unique across all markets, benefiting from analysis into over 100 million data entries. This allows us to extract genuine intelligence and actionable insight. Resolver Analytics and Customer First are services that can help grow trust, reduce costs and increase automation around complaints for Transport providers.

 

  • Experience Analysis is a component that analyses CSAT, NPS and complaint ease scores with comparative insight into your customer’s experience, a key element to building and establishing trust.
  • Early warning of issues can be identified through intuitive analysis of your data compared against the entire sector to identify potential problems before they cause issues for you.
  • Root cause analysis provides actionable insight to drive business change by identifying correlations in complaint categories and themes.
  • Auto-Categorisation of complaints employs machine learning to categorise complaints revealing the truth of the issue. This can then be compared directly against your competitors.
  • Customised Rights Guides can help manage customer’s expectations and reduce the burden of unnecessary complaints.

How we work with Transport operators

Step 1

We can arrange a consultation with a Resolver specialist to help provide you the best set of services to meet your objectives.

Step 2

Our Project team will oversee the on boarding process and manage any training needs.

Step 3

Our data science and consultant can help support actionable insight through our knowledge and expertise.

Let Resolver Help

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