Retail

Resolver provides retailers better market insight and understanding, increasing customer loyalty and reducing complaint costs

What value do we bring to companies in the Retail sector?

The holy grail for the majority of retailers is achieving brand loyalty from their prospective consumer audience. When you have loyal, repeat purchasing customers then you are likely to have a healthy, growing business. However, brand loyalty, and brand reputation, can be impacted by poorly managed complaints and inaction in addressing the cause of the issue.

So how can this be addressed? Through actionable insight.

Resolver is unique in its ability to provide retailers with comparative analytical tools which can help identify serious issues likely to impact upon loyalty. The actionable insight this reveals can positively impact upon customer retention and satisfaction scores, increasing your NPS.

Our benchmarking services can reveal what the ‘best in class’ looks like within your market, helping you to identify areas of improvement needed to compete with the best performers. Whilst root cause analysis can help visualise correlations between complaint categories and themes. Our intuitive machine learning processes can measure your data against your entire market to help predict issues before they even happen.

These measures can ultimately help grow customer loyalty and reduce the costs associated with complaints.

What can we help you achieve

  • Increase customer trust
  • Reduce complaint costs
  • Receive early warnings of issues
  • Increase automation in complaint handling

How do we do this?

Resolver’s services are completely unique across all markets, benefiting from analysis into over 100 million data entries. This allows us to extract genuine intelligence and actionable insight. Resolver Analytics is a service that can help increase loyalty, reduce costs and gain insights into market behaviour.

 

  • Benchmarking allows you to compare your performance within your sector and the best in the market. These insights can be used to identify areas of improvement.
  • Experience Analysis is a component that analyses CSAT, NPS and complaint ease scores with comparative insight into your customer’s experience, a key element to building and establishing trust.
  • Retention Analysis allows you to understand the impact of complaint handling on customer churn. It integrates with benchmarking to highlight the risk of a customer leaving. This comparative and predictive analysis tool gives you a complete overview of customer retention.
  • Root Cause Analysis provides actionable insight to drive business change by identifying correlations in complaint categories and themes.
  • Best in Class Comparison can reveal your current position within your market measured against the best performer. This can highlight areas to focus upon in order to gain ground against your nearest competitors.

How we work with Transport operators

Step 1

We can arrange a consultation with a Resolver specialist to help provide you the best set of services to meet your objectives.

Step 2

Our Project team will oversee the on boarding process and manage any training needs.

Step 3

Our data science and consultant can help support actionable insight through our knowledge and expertise.

Let Resolver Help

Products

Our products employ machine learning and data science for intelligent insight.

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Sectors

Resolver's vast data covers a wide range of industries.

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Benefits

We support businesses to help them become best in class.

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