Finance

Benefit from comparative analytics and improved automation to reduce your risk profile

What value do we bring to Finance providers?

At Resolver we understand the importance of risk management and compliance within heavily regulated industries such as those operating within the financial sector. Whether you’re a bank, an insurer or a lender; the need to improve efficiency and reduce costs whilst growing customer trust isn’t an easy process. We can help take away the strain.

Our ability to provide comparative analytics allows you detailed actionable insights into your operation, as well as across the entire sector, helping to decrease risk and identify areas of concern. Through intuitive processes and sector wide benchmarking, we are able to raise early warnings of issues before they land, avoiding unnecessary problems and possible escalations.

Our services utilise automation in complaint handling, helping to increase efficiency and speed in getting the right outcomes for your customer, helping to establish and grow trust. This can be further aided by our ability to present your customers CSAT, NPS and complaint ease scores and measure how it stands up comparatively against your rivals.

What can we help you achieve

  • Benchmark against your competitors
  • Improve compliance & regulatory processes
  • Reduce your risk profile
  • Get early warnings of issues

How do we do this?

Resolver’s services are completely unique across all markets, benefiting from analysis into over 100 million data entries. This allows us to extract genuine intelligence and actionable insight. Resolver Analytics is a service that can deliver this for financial organisations.

  • Benchmarking allows you to compare your performance within your sector and the best in the market. These insights can be used to identify areas of improvement.
  • Auto-Categorisation of complaints employs machine learning to categorise complaints revealing the truth of the issue. This can then be compared directly against your competitors.
  • Early warning of issues can be identified through intuitive analysis of your data compared against the entire sector to identify potential problems before they cause issues for you.
  • Experience Analysis is a component that analyses CSAT, NPS and complaint ease scores with comparative insight into your customer’s experience, a key element to building and establishing trust.
  • Root cause analysis provides actionable insight to drive business change by identifying correlations in complaint categories and themes.

How we work with Finance providers

Step 1

We can arrange a consultation with a Resolver specialist to help provide you the best set of services to meet your objectives.

Step 2

Our Project team will oversee the on boarding process and manage any training needs.

Step 3

Our data science and consultant can help support actionable insight through our knowledge and expertise.

Let Resolver Help

Products

Our products employ machine learning and data science for intelligent insight.

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Sectors

Resolver's vast data covers a wide range of industries.

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Benefits

We support businesses to help them become best in class.

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Companies we work with

       Capital One      RBS