Over 6 Million Cases and Counting

Resolver for consumers

A free and independent platform allowing consumers to raise issues with businesses efficiently and effectively

Resolver is recommended by key ombudsman, regulators and consumer rights organisations. The service is free to the consumer – we do not sell an individual’s data and we do not display adverts.

Resolver makes it easy for consumers to explain their issues clearly to organisations so organisations can understand their customers’ issues and resolve them effectively, improving customer service overall.

We gather insights into consumer issues, benchmark companies against competitors within their market and identify the areas for improvement.

Resolver helps consumers and organisations to resolve issues. Our services are built to optimise the consumer experience while improving outcomes for everyone.

How does Resolver work?

Explaining consumer rights

Consumers find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every issue.

Helping consumers prepare emails

We provide flexible email templates for consumers to adapt to their needs – they just slot in the specific details for their case, and in a few clicks their issue will be ready to go.

Creating case files for consumers

Resolver is an independent brand of trust. 89% of consumers would recommend Resolver to a friend, with Resolver having a 98% approval rating on Facebook. Businesses can benefit from this mark of trust in their route to complaint resolution.

Consumer stats

6

million cases

3.4

million users

38,000

companies

150

sectors

1.5

million monthly website visitors

40

million impressions per month on Google

Who we work with

Resolver's market impact

Trust

Resolver is an independent brand of trust. 89% of consumers would recommend Resolver to a friend, with Resolver having a 98% approval rating on facebook. Businesses can benefit from this mark of trust in their route to complaint resolution.

Efficiency

Resolver has delivered more than £80 million of efficiency savings to improve markets. Customers of businesses who receive complaints through Resolver experience a 30% increase in satisfaction*.*.

*YouGov survey, February 2018

Data

Resolver has more consumer complaints data than any other organisation. Resolver’s data has been helping the Government, regulators and consumer rights organisations to improve the markets.

How can Resolver help transform your business?

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