The Decider platform is suitable for Courts, Tribunals, ombudsmen and independent dispute-resolution organisations. Decider serves as both an Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR) platform. Decider is focused on creating a continuous hearing rather than simply the traditional hearing-and-outcome process. This way, you increase engagement and trust in the decision process and the independence of the outcome.
As an innovation-led regulator technology product, the Decider platform is configurable and adaptable to all key decision-making situations and takes Resolver’s principles and applies to appeals and decision-making. Decider has helped demonstrate that consumers desire online services with 96% of appeals choosing to use Decider rather than a paper or phone-based submission system.
The system has been built as an independent Online Dispute Resolution (ODR) platform that can be adapted to best suit an organisation’s processes.
As an Online Dispute Resolution (ODR) platform, Decider builds trust through open and transparent sharing of evidence between multiple parties.
Decider creates more effective communication between all parties during disputed and appeals through its online messaging system.
Decider as an Online Dispute Resolution (ODR) platform reduces the complexity, lowers the cost and increases the convenience of dispute resolution - leading to better outcomes for all parties.
Decider is an online decision making platform for organisations to resolve disputes between multiple parties.
Informs users of their rights as they create new cases – ensuring quality inputs on case creation. Structures the capture of information, ensuring relevant information is entered by the Dispute Initiator.
Allows the respondent to verify and add to case information. Structured process to capture the response to the case, including evidence submission (written, images, video, audio).
Dashboards to organise workload across teams, ability to schedule hearings (telephone and face-to-face), capture case specific notes, discuss cases with messages. The system also enables support for fully offline case management.
Customisable, complaint decision making – flexible, consistent decisions that follow best-practice approaches. Use of Google Documents to allow for feature-rich, fully-editable decisions.
Secure internal messaging available between all parties for improved communication flow.
Reporting at case level along with management information reporting with a visible audit trail to ensure traceability of actions and acceptance of outcome.
Download the Decider brochure to read more about how it can provide fast, effective and fair resolution outcomes.Request Brochure