Our Products

Our services are unique and have been developed to help consumers improve the way they raise issues, to help businesses to become better at retaining their customers, to help improve the government to better understand and deliver the right regulations and to help improve entire markets through detailed, aggregated reporting tools.

Resolver Customer First

The smart route to effective complaint handling to achieve better outcomes

READ MORE

Resolver Analytics

The smart suite of tools you need for accurate insight and better results in complaint handling

Resolver X

The smart suite of tools you need for accurate insight and better results in complaint handling

COMING SOON

Decider

Decider is an online decision making platform for organisations to resolve disputes between multiple parties.

FIND OUT MORE

Resolver for Consumers

Resolver is recommended by key ombudsman, regulators and consumer rights organisations. The service is free to the consumer – we do not sell an individual’s data and we do not display adverts.

Resolver makes it easy for consumers to explain their issues clearly to organisations, highlighting the best way to resolve the problem. This helps businesses understand customer issues and resolve them effectively, improving customer service overall.

We gather insights into consumer issues, benchmarking companies against competitors within their market and identifying key areas for improvement in customer satisfaction.

Resolver helps consumers and businesses to resolve issues. Our services are built to optimise the customer experience while improving outcomes for everyone.

Find Out More

What Our Clients Say

"Reporter’s data will help us to understand exactly where companies and sectors are performing well and where there’s room for improvement."

Chris Wright

Economic Adviser for Consumer & Competition Policy at BEIS

"I’d recommend Resolver to any business that wants to build its customer trust and customer service."

Andy Eadle

Head of Customer Service, First Utility

"Our email complaints reduced by 43% … and we can do so much that we’ve never been able to do before. Now we are able to see everything."

Steven Cairns

Complaints Improvement & Policy Manager, Three Mobile

"Resolver has been an amazing partner, supporting us to deliver our award winning transformation objectives."

Traffic Penalty Tribunal

Caroline Sheppard OBE, Chief Adjudicator