Our Products

Our products are unique and have been developed to help consumers improve the way they raise issues, to help businesses to become better at retaining their customers, to help improve the government to better understand and deliver the right regulations and to help improve entire markets through detailed, aggregated reporting tools.

Consumers

Understand your rights

Clear submission process

Email template creation

Self-solve options

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Businesses

Manage expectations

Auto-categorisation

Deflect unnecessary complaints

Intelligence around complaints

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Comparative Analytics

Customer retention

Regulatory issues

Early warnings of issues

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Expert consultancy

Vulnerability assessment

Escalation

Integration

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Ombudsman
& Tribunals

Collaboration

Reduce Costs

Case Management

Guided Case Creation

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Safe & Secure

Increased Efficiency

What Our Clients Say

"Reporter’s data will help us to understand exactly where companies and sectors are performing well and where there’s room for improvement."

Chris Wright

Economic Adviser for Consumer & Competition Policy at BEIS

"I’d recommend Resolver to any business that wants to build its customer trust and customer service."

Andy Eadle

Head of Customer Service, First Utility

"Our email complaints reduced by 43% … and we can do so much that we’ve never been able to do before. Now we are able to see everything."

Steven Cairns

Complaints Improvement & Policy Manager, Three Mobile

"Resolver has been an amazing partner, supporting us to deliver our award winning transformation objectives."

Traffic Penalty Tribunal

Caroline Sheppard OBE, Chief Adjudicator