Posted By Chris O'Byrne on 14th August, 2019

Resolution Forum September 2019

The Resolution Forum returns to London this autumn where senior executives from across multiple sectors will once again unite to gain crucial insights into on-the-pulse topics around complaint handling and delivering excellent customer experinece. 

This latest Resolution Forum will be hosted by Egeria Insights, the data insights and analytics business of the Resolver Group.

The Resolution Forum will include a series of intriguing talks covering crucial areas of complaint handling and hot topics including customer vulnerability risks, PR crisis management dos and do nots, strategy to get ahead of the competition, building a proactive complaints handling process, delivering best practice, innovation in complaint handling and how to create award winning proactive processes to retain customers.

We already have our first expert speakers confirmed:

  • Martyn James, consumer complaints and PR expert.
  • Caroline Wells, consumer vulnerability and complaint handling expert.
  • Sally Ainsworth, Head of Service Recovery at United Utilities and Gold winner of Complaint Handling Leader of the Year at the 2019 UK Complaint Handling Awards.
  • Nigel Cates, Head of Service Recovery/Complaints at HSBC and Gold winner in the categories of Product & Service Improvement, Innovation in Complaints and Most Improved Complaint Handling - Financial Services at the 2019 UK Complaint Handling Awards.

The venue for the Resolution Forum is once again conveniently be located only a short walk from Kings Cross/St Pancras station for easy accessibility. 


"Excellent, well ran insightful day."

"All of the speakers were very knowledgeable in their subject matter and the talks were all really interesting and relevant."

"It's great to meet with like-minded, customer focused peers."

"The speakers were of a high calibre - so I learnt a lot from attending."

Feedback from anonymous survey following the Resolution Forum, May 2019


Delegates will have plenty of networking opportunities as well refreshments, lunch and post event drinks nearby.

This is an invitation-only event, if you are interested in attending the Resolution Forum please email Will Archer