Posted on 12th February, 2019

Lodging a Complaint with a Canadian Business Just Got a Lot Easier

With complaints in so many business sectors increasing year after year, Resolver, one of the UK’s most trusted consumer organizations, is thrilled to be launching an innovative new tool for Canadian consumers to help manage their complaints with businesses. This web-based platform provides consumers with an effective and streamlined process through which they can reach out to address their grievances with Canadian businesses.  The organization has a proven track record and is the preferred resolution tool of millions of consumers in the UK.  


Built by consumers, for consumers, Resolver announces the official launch of  MyResolver is a guided, supported web platform for consumers to create, store and track business complaints, and it’s launching and available to use in Canada on February 12, 2019.  The days of rummaging around a website to find the “Customer Service” link or waiting endlessly on hold for a representative are over. MyResolver’s simple, streamlined process makes filing an effective complaint as easy as a few clicks.


In the period 2017-2018, telecom complaints rose by 57% over the previous period*, driven primarily by wireless complaints, and the Commission for Complaints for Telecom-Television Services expects that will only increase in 2019.  Other industry sectors are feeling the pain also.  The Ombudsman for Banking Services and Investments reports a 12%  increase in banking cases opened in 2018**.  And according to the Canadian Transportation Agency, air travel complaints have increased 65% year on year***, so it’s time Canadians had a better, more effective method to channel these concerns.  MyResolver is much more than just a consumer complaint tool.  MyResolver is also a helpful, straightforward source of valuable consumer rights information.  And it’s all free to use.  But the proof, as they say, is in the pudding. 


Resolver has seen over 3 million case files raised in the UK, and has a 98% customer satisfaction rating on Facebook.  With a million website visits a month, 89% of consumers surveyed would recommend Resolver to a friend.  There are 33,000 companies listed on Resolver’s UK website, making it one of the largest consumer websites in the UK.  A recent survey indicated 18% of the population of the UK was aware of Resolver, and there are 20 million Google impressions a month recorded.  “I am very pleased that Resolver has chosen to locate their new office in Toronto to take advantage of our talent pipeline and superior market access,” said Toronto Mayor John Tory.  “Toronto is a magnet for companies around the world and I know that our highly-skilled, diverse workforce will continue to attract tech investment in record numbers — growing our economy and creating new opportunities in the Toronto Region.”


Resolver’s launch in Canada has been recognized by Ontario’s government. "Our government is creating an environment where businesses can thrive, grow and create good jobs,” said the Hon. Todd Smith, Minister of Economic Development, Job Creation and Trade. “We’re pleased to welcome Resolver to Ontario’s innovative tech community. Ontario is open for business.”


Founder and CEO James Walker adds “We are extremely proud to bring this new tool to Canada. We've had tremendous success helping consumers in the UK, and can’t wait to start helping Canadian consumers. With the added complexity of Provincial and Federal regulations, facilitating the complaint process in Canada is an exciting prospect.”   James Walker has been the recipient of numerous awards including Social Entrepreneur of the Year 2018 at UK Tech Awards, Runner Up Fastest Growing Start Up at the same awards, Start Up of the Year in 2016 at The Pitch and “a 200m swimming race where I came in 3rd when I was 12.”


Call the team on +1 647-616-3611, email and follow us on Twitter @ResolverCanada


*Source CCTS
**Source OBSI eNews Q4 2018
***CTA Statistics, 2017-2018