Posted on 24th February, 2018

Media Release: Resolver wins the Gold Stevie® Award for Sales & Customer Service

Resolver also received the Bronze in the Contact Center New Solution category.

The Stevie Awards for Sales & Customer Service are the world’s top honours for customer service, contact centre, business development and sales professionals.  The Stevie Awards organises seven of the world’s leading business awards programs, also including the prestigious American Business AwardsSM  and International Business Awards®.

The awards were presented to honorees during a gala banquet on Friday, February 23 at Caesars Palace in Las Vegas, NV.  More than 600 executives from the U.S.A. and several other nations attended.

More than 2,500 nominations from organisations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialised judging committees. Entries were considered in 89 categories for customer service and contact centre achievements, including Contact Centre of the Year, Award for Innovation in Customer Service and Customer Service Department of the Year; 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognise new products and services and solution providers.

As James Walker, Founder and CEO of, commented, “We are honoured by this early recognition of how we are changing and improving marketplaces in the UK.  Our work, simply put, improves marketplaces, allowing consumers to have a better conversation with businesses on how to resolve their complaints. And we help businesses to respond more effectively and efficiently to consumers and how to learn from this vital customer information.”


Resolver is set to enter the US and Canadian markets in 2018 to improve marketplaces across all industries.

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at


About Resolver

In the three years that have passed since we launched in the UK as, Resolver has become the largest consumer rights website in the UK – with what is now recognized as an industry-leading dispute resolution platform.  In 2017, we helped over 2 million consumers to resolve issues – and helped consumers recover over $1 billion of issues for free.

How does it work? We provide consumers with quick and easy access to the tools and knowledge they need to raise their issues efficiently, making it easier for businesses and consumers to come to a resolution that both parties are happy with. We aim to bridge the gap between businesses and consumers, building a better, trust-focused market.

Businesses receive complaints from Resolver free of charge as part of our mission to build better markets. However, Resolver also offers an optional, paid service to businesses and regulators who want to be more effective at managing and resolving customer issues.


About the Stevie Awards

Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organisations in more than 60 nations. Honouring organisations of all types and sizes and the people behind them, the Stevies recognise outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at


James Walker says:

"It’s a real honour to be awarded a Gold Stevie and we at Resolver are very excited to be recognised internationally as making a real difference.

As Resolver continues to expand, we look forward to bringing our expertise and common-sense approach to building better markets to the international stage!"