Resolver Pro Essentials is created for small businesses to enable you to resolve and respond to complaints and feedback in one centralised portal. You'll get your own business page and a CMS portal for your business to view any issues to enhance customer service and brand reputation.
With Resolver Pro Essentials, you'll also be able to assign a customer service manager and add agent profiles for efficient internal responses. It enables you to work within the business to quickly respond to more urgent cases to avoid further escalation and improve the customer experience.
You'll also get a monthly dashboard with a high-level view of the total number of complaints each month. You can review complaint issue flows and your average score which you can share with your customers.
Plus, you'll receive local listings marketing management tools that will help optimise your site and improve SEO to build your online brand presence. This includes tools to create, sync and manage your listings in one easy-to-use dashboard and enables new customers to find you more easily.