resolver.co.uk

Over 7 Million Cases
and Counting across
320+ sectors

Courts & Tribunals

Consumer Organisations

Telecoms

Utilities

Finance

Travel & Leisure

Transport

Retail

Ombudsmen & Adjudicators

Package Delivery

For Consumers

A FREE and independent platform allowing consumers to raise issues with businesses efficiently and effectively

Resolver is recommended by key ombudsmen, regulators, and consumer rights organisations. The service is free to the consumer – we do not sell an individual’s data and we do not display adverts.

Resolver makes it easy for consumers to explain their issues clearly to organisations so organisations can understand their customers’ issues and resolve them effectively, improving customer service overall.

We gather insights into consumer issues, benchmark companies against competitors within their market and identify the areas for improvement.

Resolver helps consumers and organisations to resolve issues. Our services are built to optimise the consumer experience while
improving outcomes for everyone.

How does Resolver work?

Search for a Business on resolver.co.uk

Fill in details about the issue/complaint

Complaint submitted direct to company

Case notes received and stored online

How does Resolver help?

Explaining consumer rights

Consumers find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every issue and we have over 100 guides on the site.

Helping consumers prepare emails

We provide flexible email templates for consumers to adapt to their needs – they just slot in the specific details for their case, and in a few clicks, their issue will be ready to go.

Creating case files for consumers

Resolver is an independent brand of trust. 89% of consumers would recommend Resolver to a friend, with Resolver having a 98% approval rating on Facebook. Businesses can benefit from this mark of trust in their route to complaint resolution.

7.2
million cases
4.2+
million registered users
10k
Company details
320+
Sectors
500k
monthly web visits
3M+
monthly page views

Ready to start a case with Resolver?

resolver.co.uk