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Sales and Account Director

Resolver London Bridge and remote

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About Resolver

As the UK’s most trusted free complaints website, Resolver works hard to champion better outcomes for everyone with fast, jargon-free issue resolution. We work across the consumer marketplace, providing advice and tooling to businesses, regulators, governments, and their customers.

The one million complaint cases our consumer platform processes each year provide us with a huge amount of valuable insight into complaint management, consumer behaviours, and impacts on customer experience.

We have used this insight to develop SaaS products which in turn allow organisations to better manage their customers, better support their vulnerable population, and provide better customer experiences.

People are at the heart of our business and our employees are no exception. Everyone at Resolver is unique and we foster a collaborative open culture, where people are supported to deliver value to our customers and the business.

We’re looking for an experienced Sales & Account Director to join our Sales Team, working across our product portfolio. We’ve acquired a number of new logos over the last year and are now looking to scale our team to develop and close the growing number of opportunities in the pipeline.

The Role:

What You'll Do

We are looking for a competent, motivated and ambitious Sales & Account Director to join our team.

You will be finding new business opportunities and managing relationships with existing clients, being directly responsible for the maintenance and expansion of our customer base.

  • Ownership of the Resolver data sales process from prospecting through to PO - creating and closing deals yourself and helping others to close.
  • Understanding of the value of data products
  • A good understanding of sales methodology – MEDDICC, Challenger, Miller Heimann
  • Ability to create and manage a sales strategy for a determined sector/market
  • Develop an account plan and drive loyalty, usage, and surface opportunities for growth
  • Provide customer support when needed
  • Learn new product and services features and benefits
  • Respond to complaints and resolve issues to ensure customer success, satisfaction and retention
  • Prepare and present reports on KPIs
  • Supporting sales across the company's wider portfolio

About you

What We're Looking For

  • Experience within a Sales Account Executive or similar role
  • Great negotiation skills
  • Critical thinker and problem-solving skills
  • Good time-management skills
  • Excellent interpersonal and communication skills
  • Passion for technology, our mission and for being a part of a fast-growing SaaS company
  • Experience working with cross-functional teams (e.g. Sales, Data, Product, Marketing, Services)
  • Knowledge in Hubspot is a plus

Our Offer

We will offer you:

  • A chance to grow the success of a product that has a positive social impact
  • A competitive salary, annual bonus plus great benefits including
  • Pension scheme* and Private healthcare* A creative, relaxed working environment
  • Smart and collaborative colleagues

Pension scheme and private healthcare are available after completion of your probationary period

Interested in working for Resolver?

Please send your up to date CV & cover letter by clicking the button below.

 

Resolver is committed to diversity. We consider qualified applicants without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex, and sexual orientation.

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