As the UK’s most trusted free complaints website, Resolver works hard to champion better outcomes for everyone with fast, jargon-free issue resolution. We work across the consumer marketplace, providing advice and tooling to businesses, regulators, governments and their customers.
Resolver has B2B bespoke and SaaS software solutions, including an Online Dispute Resolution (ODR) product for the ADR, Legal and Courts and Tribunals markets.
People are at the heart of our business and our employees are no exception. Everyone at Resolver is unique and we foster a collaborative open culture, where you can bring the very best of yourself to work each day.
We are looking for an experienced Customer Success Manager to join our team, working on our flagship product Accord ODR, a SaaS online dispute resolution system designed for ombudsmen and other dispute resolution providers.
You’ll be working with our Enterprise customers to build relationships and guide them through their journey in Online Dispute Resolution. The product is disrupting existing ways of working and our customers need help in realising the full potential of the business change that accompanies its adoption.
As a Customer Success Manager, your key responsibilities will be to:
You must have the following skills and experience:
It would be a bonus if you have experience of:
* Pension scheme and private healthcare are available after the completion of your probationary period
The closing date for applications is Tuesday 31 August.
Our interview process consists of:
Interested in working for Resolver? Apply now sending your CV and a cover letter that outlines your relevant skills & experiences. No agencies.