Allowing us to build the most wide-ranging overview of how businesses are performing.

How your business could benefit from Resolver Prime

There are many reasons why you choose to give your hard-earned money to a particular company, but when things go wrong you want to be sure that a company will put things right and provide great service throughout the process.

Resolver helps you understand which companies are best placed to help you put things right. By using the feedback of customers like you, we provide the most comprehensive, independent guide to those companies delivering the best customer resolution and service among their competitors.

How does a company become Resolver Recognised?

Consumers submit around one million complaints to companies through Resolver every year. We analyse their feedback on the outcomes of those complaints for companies in sectors such as retail, telecoms, energy and banks (among many others).

Put simply, based on our analysis of data and direct customer feedback, if a company has been performing highly against others in its sector, and that relative performance is consistent, it can qualify to be Resolver Recognised.

Resolver Recognised is independent and impartial. Only those that qualify against these checks are eligible to become Resolver Recognised. What’s more, we continually assess this performance to ensure companies remain eligible to display the Resolver Recognised badge.

What you will get

Use of Resolver Recognised badge across all your commercial and communication channels - building on the trust that your company delivers the best customer resolution and service in your market.

Opportunities to be featured as a case study on Resolver channels – promoting how and why you stand out for the excellent service your company provides.

How this benifits me?

When you see a company with a Resolver Recognised logo, you can be confident that they take care of their customers by working to put things right when they go wrong.

Look out for the companies that display the Resolver Recognised badge themselves and across our site if you want to be certain you’re picking a company that cares about its customers. You can be sure these companies have passed our rigorous checks and assessments to qualify, and have proven time and again that they really try to help you on those occasions when things do go wrong.

For companies

In a recent customer survey* around three quarters of Resolver users said a reputation for putting things right is a very important influence on their perception of a company or brand.

A further three fifths say they would be significantly more likely to choose a provider if it had been endorsed by Resolver as excellent at handling and resolving customer issues.

Current Resolver Recognised companies include Shell Energy and Monzo.

To find out how Resolver Pro can help you, email
resolverpro@resolvergroup.com