Resolver Business
Resolver isn’t just about sorting out problems and complaints.
We want to help businesses be the best they can be. Our suite of paid-for business services covers a range of solutions designed to build a stronger, loyal customer base - and increase satisfaction and sales too.
From data insight to software solutions for complaint management, our business services can be tailored to the needs of international corporations, regulators Government bodies, and SMEs too.
Resolver Pro is a brand new service, that will help businesses of all sizes manage and enhance their business reputation. There are four different tiers depending on what you require - including a FREE Starter Package.
Resolver’s users will be able to review businesses, which in turn allows firms to hear directly from their customers about the things that they are doing well – and identify problems before they become difficult or costly to tackle. The best in customer feedback given in real-time.
A custom-built complaints journey via resolver.co.uk This customised consumer journey through the Resolver dispute resolution platform perfectly aligns the process with a company’s own consumer complaints process. A company can optimise the opportunity to triage, prioritise and reduce resolution time, leading to improved customer sentiment results and save costs too.
Resolver has one of the biggest data sets covering the issues that consumers seek help with in practically every sector in the UK.
Therefore, Resolver Data allows you to access extensive and
actionable insights into how other brands in your sector are
performing.
People who need extra help and support often find the process of sorting out a problem a challenge. Our Resolver Care+ package allows businesses and organisations to identify people who might fall into more vulnerable categories even if they don’t specify their needs. Our software helps businesses prioritise and manage these problems and complaints quickly and definitively.
From first contact to the end of the complaint or problem-solving process, MRH as an Online Dispute Resolution tool helps businesses large or small manage the whole process of sorting out a dispute, successfully and effectively. Our tailored software is already used by regulators, Ombudsmen and leading businesses.