Increase Customer Retention

Resolver's analytic tools can help increase customer retention through detailed comparative analytics

Avoid customer churn through detailed actionable insight

Could you be doing more to improve customer retention?

Most businesses take an internal approach to looking at how they could improve customer retention. What are they doing and how could they step up their efforts. But what if you could take a wider view of the picture and visualise how your efforts measure against the competition? Then you could see more clearly what steps you could take to increase customer satisfaction and retention.

Resolver’s services are completely unique in this regard. Our analytical insight is powered by over 3.5 million complaint case files and over 100 million data points, meaning our understanding of consumer complaints goes beyond any other organisation.

Through Resolver Analytics, you can start to drive genuine, measurable change for your business by increasing customer satisfaction and retention levels. You can even receive early warnings of issues before they become a problem, helping to proactively take steps to prevent issues from happening in the first place.

How do we help you achieve this?

We help businesses to delve deep into their complaint data to identify the cause of complaints and compare this insight across the market. This can help identify current issues as well future trends. This level of comparative insight can help address underlying causes of concern that are impacting upon customer retention. The identification of where you are falling short in comparison to the rest of the market will help you address these problems.

 

  • Retention Analysis allows you to understand the impact of complaint handling on customer churn. It integrates with benchmarking to highlight the risk of a customer leaving. This comparative and predictive analysis tool gives you a complete overview of customer retention.
  • Experience Analysis is a component that analyses CSAT, NPS and complaint ease scores with comparative insight into your customer’s experience, a key element to building and establishing trust.
  • Root Cause Analysis provides actionable insight to drive business change by identifying correlations in complaint categories and themes.
  • Early warning of issues can be identified through intuitive analysis of your data compared against the entire sector to identify potential problems before they cause issues for you.

Let Resolver Help

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Resolver's vast data covers a wide range of industries.

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Benefits

We support businesses to help them become best in class.

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