Who We Work With

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Private Sector Private Sector Private Sector Private Sector

Private Sector

Resolver works with a wide range of organisations operating within the private sector to help identify issues and improve efficiency around complaint handling, vulnerability and comparative benchmarking.

The Resolver process tends to change the customer’s language. Customers become more factual, less emotional. It then becomes easier for our handlers to understand the nature of the complaint. I’d recommend them to any business that wants to build its customer trust and customer service.

Private Sector

Andy Eadle

Director of Customer Service, Shell Energy

Government Government Government Government

Government

The Department for Business, Energy and Industrial Strategy (BEIS) works to build an economy that works for everyone. As BEIS has responsibility for UK Government policy in a number of core sectors of the UK economy, they draw on a wide range of data sources and analytical tools. In areas of consumer and competition policy, BEIS needs to be able to apply in-depth analysis to gain unique market insights and identify key areas of concern.

Resolver are perfectly positioned to deliver the insights they need.

Government

Beis

Public Sectors Public Sectors Public Sectors Public Sectors

Public Sectors

Traffic Penalty Tribunal in partnership with Resolver has transformed the parking ticket appeals process for consumers.

 

Resolver has been an amazing partner, supporting us to deliver our award winning transformation objectives.

Public Sectors

Caroline Sheppard OBE

Chief Adjudicator

Regulators & Ombudsman Regulators & Ombudsman Regulators & Ombudsman Regulators & Ombudsman

Regulators & Ombudsman