Complaint Management Expert andLead Consultant
Michael is Resolver’s resident Complaint Management Expert and Lead Consultant, bringing with him a wealth of experience.
So much experience, in fact, that he literally wrote the book on complaint management – Complaints Management: Turning Negatives into Positives, available now and published by BSI. It’s about one man’s fight against an evil, intergalactic empire. Just kidding, it’s about complaints.