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Case Study



Traffic Penalty Tribunal in partnership with Resolver has transformed the parking ticket appeals process for consumers.

"Resolver has been an amazing partner, supporting us to deliver our award winning transformation objectives."
- Caroline Sheppard OBE, Chief Adjudicator
  • Requests for hearings have reduced by 15%
  • 3.6% of cases either not contested or closed on the same day of submission
  • 45% of cases are closed within 14 days
  • 87% of cases are concluded within 28 days
  • Since 2013 - 85% increase in workload and 57% decrease in variable costs