About Us

Resolver was built with people at its heart and business in mind

A Brief History

Since 2014 Resolver Group has been developing innovative digital platforms that create better outcomes from disputed situations for consumers, businesses and mediators alike. Our digital platforms and services offer consumers an easy route to complaint resolution and detailed insights for businesses to help transform their operations.

Founded in 2012, Resolver is developed by James Walker after he became frustrated while resolving an issue with a broken down boiler.

2012

We launch our first website in May 2014 with a full launch to the market in September.

2014
2015

In 2015, we become the first third party to use the MoneySavingExpert.com brand.

2016

We see growing market-wide support with key ombudsmen, regulators and consumer organisations recommending Resolver and our user base grows to more than 600,000.

2017

Resolver turns three years old with a 300% increase in cases created versus the previous year.

2018

Our consumer traffic continues its rapid growth and Resolver.co.uk reaches 3.2m cases helping two million individuals.

2019

The acceleration of our work on data science projects helps us deliver actionable insights to businesses and regulators. By August Resolver.co.uk is one of the most visited websites in the UK ranking in the top 500 globally. Resolver launches in India.

2020

Resolver.co.uk reaches six million cases. We unveil the Resolver Recognised scheme to acknowledge those companies offering customer service excellence and launch Accord - our new ODR product - to the market.

Meet Our Senior Team

Our senior team at Resolver Group are passionate about leading our brands to help champion better outcomes for consumers and businesses alike

Meet The Team

Businesses we have helped

Resolver works with a wide range of organisations. Our products are used by the private sector, public sector, the Government, regulators and Ombudsman Services.

What We've Achieved
What We've Achieved
What We've Achieved
What We've Achieved
What We've Achieved
What We've Achieved
What We've Achieved
What We've Achieved
What We've Achieved
What We've Achieved
What We've Achieved
What We've Achieved
What We've Achieved
What We've Achieved
What We've Achieved
What We've Achieved

What We've Achieved

Resolver has helped more than four million consumers raise issues with companies for free. Resolver's services were used by consumers living all across the UK and globally. Resolver has met the AA standard of the Web Content Accessibility Guidelines (WCAG) 2.0. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone. Resolving Ltd has also been awarded ISO 27001 certification.

Resolver's platform empowers consumers to raise and resolve their issues with ease. We've helped raise more than six million cases.

Resolver's services are helping companies improve their customer retention, build trust and reduce operational costs.

Resolver is the largest consumer complaints website in the UK and recognised by all key ombudsmen, regulators and leading consumer organisations. We are proud of what we've achieved so far and excited to be working on projects that make a positive impact for both consumers and businesses.

Over
6m
cases
and
counting
Over
30%
increase in customer satisfaction
Over
600
businesses
use our
services