A Brief History

Resolver’s mission is to break down the walls between consumers and businesses – building trust and understanding through fast, jargon-free issue resolution.

We get fairer results for our users by giving businesses unique insight into their customers’ needs.

 

Founded in 2012, Resolver was developed by James Walker after he became frustrated while resolving an issue with a broken down boiler.

2012

We launched our first website in May 2014 and fully launched to the market in September of that year.

2014
2015

In 2015, we became the first ever third party to use the MoneySavingExpert.com brand.

2016

By 2016, we had achieved market-wide support for Resolver with key ombudsman, regulators and consumer organisations recommending Resolver.

During that time, we built a user base of more than six hundred thousand.

2017

In September 2017, Resolver turned three years old. Since Resolver's inception, we have received over 1.4 million cases!

2018

By February 2018, Resolver had achieved over 2 million case files. Resolver launched in South Africa. By August 2018 we had received over 2.6 million case files.

The Resolver Community

Resolver is more than just a work space, it’s a community of like minded people passionate about creating better resolution outcomes between businesses and consumers.

Our highly skilled team has grown over the years, reflecting a diverse mix of individuals, but we all work hard to achieve the same goals for our clients and their customers - creating better outcomes.

Meet our team

What We've Achieved

By September 2017, Resolver has helped millions of users to raise and resolve over 2.6 million complaints for free. The services we deliver now powers parking ticket appeals in England and Wales as well as supporting key regulators to deliver better regulation through our market level insight and knowledge.

Resolver has become the largest consumer complaint website in the UK and we are recognised by all key ombudsmen, regulators and consumer organisations.  We are proud of the positive difference we have affected, and we will continue to drive for better outcomes for consumers by helping organisations, ombudsmen and regulators to make better decisions.

Over
2.6m
cases
and
counting
Over
30%
increase in customer satisfaction
Over
600
businesses
use our
services

Life at Resolver

Resolver is more than just a workplace, it’s a community of passionate, fun people helping to make a difference for both businesses and consumers. Through our unique products and awesome people, we’re helping to bring about better outcomes for everyone. Life at Resolver is unique, rewarding and exciting!

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